Holiday Inn Express Hotel & Suites Cleveland-Richfield, an IHG Hotel

Upon my arrival the staff were really friendly and helpful (especially the gentlemen with the poppin curls at the front desk). The room was clean. I did however wipe down the surfaces and the spa tub due to my personal preference. Overall the stay was very relaxing and quiet. The breakfast was good, however I wish the area was better stocked. I did notice a handful of patrons disappointed when the food ran out and it was still within the designated breakfast time.

Breakfast was very good, wide variety.

I travel with family often,, so I've stayed at a variety of hotels. This one goes under A+ on my personal list of hotels. I do use a wheelchair, and every doorway, hallway, room was very spacious. I had absolutely no issues. The swimming pool and included breakfast was very convenient for my family. The staff was overly helpful. More than any other of the many hotels. I enjoyed this hotel so much that I changed my next hotel stay to this location- even though it's a little further...it's worth it.

Clean room. Good HVAC control. Excellent breakfast if you get there early. Lots of parking.

My experience in this hotel is amazing, clean, comfy, outstanding hospitality with a great staff who are always there for you when you need them. The location is great. Very convenient. I strongly recommend it.